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The Technical FAQ (Frequently Asked Questions) exists to answer common questions and problems you may experience with the Pixel Mine Launcher and Pixel Mine Forums. If you are seeking billing/payment/account support please visit the Customer Support page. If you are seeking technical support for a specific game, please contact the technical team for that game.
Pixel Mine Launcher
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"Unable to connect to login server"
Problem: You receive a message that says "Unalbe to connect to login server" when you start the launcher.
Possible Reason:
- You are not connected to the internet
- The login server is down
- The login server is being blocked by a firewall or other security software
Solution:
- Check your internet connection
- Check the login server; if it is down, please await an announcement on the forums
- Add the Pixel Mine Launcher to your list of allowed applications
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"Account is already online"
Problem: The "Account is already online" message appears in the launcher when you try to log in.
Possible Reason: Your account can only be logged in to one server at a time. The login server is separate from game servers. When you get this message it means your account is logged into a game server. This can happen for several reasons, and is usually game dependent.
Solution: Until your account is logged out of other servers, you will continue to receive this message. You can a) wait for your session on the game server to timeout or b) ask a game admin to kick your account from the game server. When you receive this error please contact the tech support team for that game.
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"Error: Login Problem, please try again: Login" |
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Problem: The "Error: Login Problem, please try again: Login" message appears in the launcher when you try to log in.
Possible Reason: Your firewall is blocking the launcher and/or your antivirus is blocking the launcher.
Solution: Insure your firewall is configured properly. After patching, sometimes firewall software will not allow the application to run because its executable has changed.
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